Andrew Pickens — Roofing Team Member Highlight
At Restoration Roofing, we believe exceptional service begins with exceptional team members. Today, we’re honored to shine a spotlight on one of our standout professionals: Andrew Pickens, Project Manager and Roofing Inspector extraordinaire. His combination of technical skill, proactive problem‑solving, and genuine care for homeowners makes him a huge asset to our Memphis‑area communities of Collierville, Germantown, Bartlett and beyond.
From Inspection to Resolution: Andrew’s Unique Skillset
Andrew isn’t your average roofing salesman. With years of hands‑on experience in inspections, storm‑damage claims, skylight assessments, gutter systems and attic ventilation, he brings a broad understanding of home‑envelope challenges. Andrew specializes in “residential roof replacement, storm damage roof repair, roof inspections, and …roofing, gutters, and skylights.”
One memorable recent story illustrates Andrew’s vigilance and dedication: A homeowner had already hired a plumber who declared no leak in the home. The homeowner remained concerned, and Restoration Roofing stepped in. Andrew identified a small roof leak—the root of the problem—and then, using specialized moisture‑detection tools most plumbers don’t employ, uncovered a hidden hot‑water leak inside a wall. He documented the issue, protected the homeowner from future damage and helped identify the right plumber to fix it. That level of detailed service is a hallmark of his work.
What Sets Andrew Apart
1. Expert Inspection Eyes
Andrew’s inspections go well beyond the visible. He explores attic decking, flashing, skylights, insulation, and drainage, making sure nothing is missed. He uses advanced thermal‑imaging and moisture‑detection tools when needed—so homeowners are not left with “fixed wrong things.”
2. Insurance Savvy
In our region, storms happen. Andrew is experienced with insurance claims, knowing what adjusters look for, how to document damage, and when repair isn’t enough—that a full replacement may be warranted. His understanding helps homeowners avoid costly mistakes and claim denials.
3. Communication & Care
Technical skill matters—but so does relational skill. Andrew earns homeowners’ trust through clear communication: He explains what he sees, why it matters, what the options are, and what next steps will cost and accomplish. Clients repeatedly commend his responsiveness, thoroughness, and follow‑through.
4. Long‑Term Thinking
Rather than quick fixes, Andrew focuses on solutions that last. Whether that means upgrading attic ventilation, ensuring proper flashing, or recommending a full roof system instead of a patch job, his goal is sustainable home health.
How Andrew’s Work Impacts Homeowners
Prevents escalation – Spotting a small leak today can avoid major water damage, mold or structural issues later.
Protects roofing investment – A well‑inspected, well‑ventilated roof lasts longer, stays watertight, and retains value.
Reduces surprises & costs – Andrew’s thorough pre‑work catches hidden issues before they blow up into emergency repairs.
Improves confidence – When Andrew walks a homeowner through inspection results, the homeowner feels informed and empowered—not in the dark.
Meet the Person Behind the Profession
Andrew lives in Arlington TN with his family, and he brings the same care he shows at work home to his personal life. He keeps his skills sharp by staying up‑to‑date on roofing innovations, code updates, insulation & ventilation best practices, and insurance‑claim protocols. His on‑site presence means every job receives consistent oversight and customer support.
A Highlighted Example: The Leak That Wasn’t Just a Leak
Here’s a deeper dive into the customer scenario that demonstrates Andrew’s value:
A homeowner reported recurring water stains. A plumber had declared no leak.
Andrew performed a complete inspection of the attic and roof system. He found a minor roof leak, sealed it temporarily, and then proceeded to check the wall systems.
Using specialized detection equipment, Andrew found a hidden hot‑water leak behind a wall—unrelated to the roof—but critical for the homeowner’s damage mitigation.
Because of Andrew’s documentation and transparency, the homeowner knew exactly what was wrong and could hire the correct plumbing professional. The homeowner avoided paying for unnecessary treatments or recurring issues.
The customer later said: “He made sure we understood all our options, coordinated every step, and got the job done while we were out of town. No surprises.” (From social post)
Why Andrew Matters for Memphis Homeowners
Memphis and the Mid‑South present unique challenges: high humidity, summer heat, occasional severe storms, and older homes with aging roof systems. In this environment:
Ventilation matters – Without proper airflow, heat & moisture degrade roofing fast.
Storm readiness matters – Hail, wind‑damage, insurance claims require keen inspection.
Material matching matters – Insurance claims hinge on matching shingles, valid warranties, and proper repair vs replacement decisions.
Andrew’s knowledge of all these variables ensures that your home’s roof—gutter system, skylights, attic ventilation—are inspected holistically, not in isolation.
What You Can Expect When Andrew Inspects Your Home
A detailed walk‑through of your roof, attic and ventilation systems.
Documentation: photos, notes, moisture/thermal scans if applicable.
Option‑based recommendations: repair vs replace, ventilation upgrades, attic seal‑up or insulation needs.
Transparent pricing, warranty explanation, insurance claim guidance (if storm‑related).
Post‑inspection follow‑up: work schedule, quality assurance, and customer support.
Join Us in Celebrating Andrew
At Restoration Roofing, every job matters—but team members like Andrew take service to the next level. He embodies our core values: honest evaluation, thinking long‑term, excellent communication, and putting the homeowner’s interest first.
If you live in the Memphis area and need a trusted inspection, storm‑damage review, or roof system upgrade—ask for Andrew. By his side you’ll get clarity, quality, and a partner in protecting your home.
Want to connect with Andrew? Reach out to Restoration Roofing today at our Collierville office and mention you’d like Andrew’s inspection. We’ll make sure your roofing system is evaluated by one of our best.
